Customer Service System
Definition
Organizational structure and processes for comprehensive customer service.
Historical Background
2000s: standardized service systems improved customer experience.
Example
From consultation to after-sales, full support. Like a service network.
Formula
Customer Satisfaction = Satisfied Customers / Total Customers x 100%
Core Concepts
Customer experience guarantee: standardized service builds long-term partnerships.
Extended Applications
Pre-sales: consultation, design; in-sales: order tracking; after-sales: quality, tech support; value-added: custom, training; online: website, hotline.