Quality Management System
Definition
Systems and methods for ensuring and improving product quality.
Historical Background
1990s: ISO 9000 standardized quality management.
Example
From incoming materials to shipment, full quality control. Like a quality defense line.
Formula
Product Pass Rate = Passed Products / Total Products x 100%
Core Concepts
Quality assurance cornerstone: systematic management for brand reputation.
Extended Applications
Planning: goals, plans; control: process monitoring, testing; assurance: system operation, audits; improvement: corrective, preventive actions; culture: participation, continuous improvement.